SHOPPING WITH US
Do I need to create an Account on Lotus Herbals to place an order?
You will need to register on the site to place an order.
What is the benefit of creating an account on Lotus Herbals?
There are various benefits of creating an account on Lotus Herbals, some of the benefits are marketing information on promotions and products, special offers to registered customers. You will also not need to input the address for the new orders unless there is a change in address. You can also log in review the order history of all the transactions done on that account.
What is Avni Traders and what is their relationship with Lotus Herbals?
Avni Traders is The Authorized online e retailer of Lotus Herbals. Avni Traders services Pvt Ltd is authorized by Lotus Herbals to sell all its products.
How do I track my order once it is placed?
Step 1: You will receive an order confirmation on Email and SMS on the registered email address and Phone Number.
Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details. You can also log into your account and view the shipping details.
How do I choose products that are suitable to my needs?
Our product consultants are available to assist you regarding any such issues. You are requested to call us on 18002002324 or write to us on email@example.com.
Can I place the order online and pick up my order from your Store which is nearest to me?
You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order. I want to Place bulk orders or need some specific products, whom do I contact? You can write into firstname.lastname@example.org for all bulk orders, we will assist you with quotes and information based on the emails.
CANCELLATION AND RETURNS
Can I change my order once it has been placed?
We don’t accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of Avni Traders Services.
Can I cancel my order?
Orders can be cancelled within 4 Hours of placing the order. To cancel your order, please send us an email on email@example.com or call us on 18002002324 with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.
When and how will get my refund in case of cancellation or product return?
Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. Lotus Herbals does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card. You will receive email intimation from us about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.
What is your exchange policy?
Once products are delivered to you as per the original order, there is no refund or exchange possible. In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact customer service within 48 hours from the time the product/s has been delivered to you.
What if products ordered by me are out of stock?
All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.
What are the payment options that I can avail of while placing an order?
Currently the following payment options are enabled.
Credit Cards ( Visa / Master)
Net Banking across Banks
Debit Cards (Visa / Master)
Cash On Delivery
EMI facility (for ICICI Bank, Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards only)
Which credit/ debit cards does Lotus Herbals support?
Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted
How do I know that my credit/ debit card payment is safe?
Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.
Can I pay through Net banking? What is the procedure?
Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.
Does Lotus Herbals offer an EMI option?
Yes, we offer an EMI option for ICICI Bank, Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards only for orders above Rs.3000/-. Kindly confirm the terms of conditions of EMI with your concerned bank before availing this option.
Where all does Lotus Herbals deliver?
We deliver across the country to over 12000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time.
What is the delivery timeline or my order?
The general delivery timeline is 5 to 8 business days (metro cities) and 15 to 21 business days (non metro cities) depending on the delivery address pin code.
How will I know whether I can get delivery in the areas that I live?
Deliveries are made through third party courier companies. All deliverable pin codes are pre populated in the backend. In case the pin code (area) you live in is not a part of the serviceable list, an error message will be displayed on the checkout page.
Is there a charge for delivery?
There is a minimal fee of Rs.40 for orders up to Rs.499. Delivery is free for all orders above Rs.499 across the country.
What if I'm not home to receive my order?
We use 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.